From commissioning to preventive maintenance, our field service engineers deliver measurable support outcomes backed by contractual SLAs.
Every GridTitan UPS installation is backed by a tiered service program designed for the specific reliability requirements of your critical infrastructure.
Response SLA: < 4 hours (remote), < 24 hours (on-site)
Response SLA: < 90 min (remote), < 4 hours (on-site)
Response SLA: < 30 min (remote), < 2 hours (on-site)
Every GridTitan UPS installation is commissioned by factory-trained engineers who perform a documented start-up procedure including input power verification, battery string testing, load transfer testing, and SCADA integration validation. Commissioning reports include measured values against factory specifications for your project documentation.
Schedule Commissioning
GridTitan operates a certified training program for system integrators, facility engineers, and maintenance technicians. Courses cover UPS theory of operation, preventive maintenance procedures, troubleshooting methodology, and battery management best practices. Training is delivered at our regional technical centers or on-site at your facility.
Our service team will propose a support program matched to your site criticality and operational requirements.
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