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GridTitan Privacy Policy

Last updated: March 2026

1. Introduction

GridTitan GmbH ("GridTitan," "we," "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or interact with our services, in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable national data protection legislation.

2. Data Controller

The data controller responsible for the processing of your personal data is:
GridTitan GmbH
Industriestrasse 42
60528 Frankfurt am Main, Germany
Email: [email protected]

3. Data We Collect

We collect the following categories of personal data:

  • Contact Information: Name, email address, phone number, company name, country — collected when you submit inquiry forms.
  • Technical Data: IP address, browser type, operating system, referral source, page visits — collected automatically via server logs.
  • Communication Data: Content of messages you send to us via email, web forms, or telephone.

4. Purpose of Processing

We process your personal data for the following purposes:

  • Responding to your product inquiries and technical support requests
  • Preparing and delivering technical proposals and quotations
  • Improving our website functionality and user experience
  • Compliance with legal obligations (tax documentation, export controls)
  • Legitimate business interests (fraud prevention, network security)

5. Legal Basis for Processing

We process your personal data on the following legal bases under GDPR Article 6(1):

  • Consent (Art. 6(1)(a)): When you explicitly consent to receive marketing communications or submit an inquiry form.
  • Contract Performance (Art. 6(1)(b)): When processing is necessary to fulfill a contract or take pre-contractual steps at your request.
  • Legitimate Interest (Art. 6(1)(f)): For website analytics, network security, and fraud prevention.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Inquiry data is retained for 24 months after the last interaction. Technical log data is retained for 12 months. Contract-related data is retained for the statutory retention period (typically 10 years under German commercial law).

7. Data Sharing

We do not sell personal data to third parties. We may share your data with:

  • Authorized GridTitan regional offices and distributors for the purpose of responding to your inquiry
  • IT service providers who process data on our behalf under data processing agreements
  • Legal authorities when required by law or to protect our legal rights

8. International Data Transfers

Your data may be transferred to GridTitan offices outside the European Economic Area. Where such transfers occur, we ensure appropriate safeguards through Standard Contractual Clauses approved by the European Commission.

9. Your Rights

Under GDPR, you have the right to:

  • Access your personal data (Art. 15)
  • Rectification of inaccurate data (Art. 16)
  • Erasure of your data ("right to be forgotten") (Art. 17)
  • Restriction of processing (Art. 18)
  • Data portability (Art. 20)
  • Object to processing (Art. 21)
  • Withdraw consent at any time (Art. 7(3))

To exercise these rights, contact us at [email protected].

10. Cookies

Our website uses essential cookies required for basic site functionality. We do not use tracking or advertising cookies without your explicit consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page.

12. Contact & Supervisory Authority

For privacy-related questions, contact [email protected]. You also have the right to lodge a complaint with the competent supervisory authority: Hessischer Beauftragter für Datenschutz und Informationsfreiheit.